CRM Mitchell1, Author at Art's Auto Care

2012 Ford Fiesta
Mileage
116,226
Service Date
11/3/2023
Services Performed
Confirmed the customer's complaint and found drive belt had broken off. Also engine coolant leaked from the vehicle. Inspected the engine coolant level and condition and found the engine coolant level was low. Filled the engine coolant to the proper operating level and continued diagnosing the vehicle. Connected an engine coolant pressure tester to the radiator and applied pressure to the engine cooling system. Inspected the engine cooling system and found engine coolant leaked from the engine water pump. Also check water pump and found that the pulley has seized. Will need to have water pump and drive belt replaced.
DRAIN COOLING SYSTEM. REMOVE ALL NECESSARY COMPONENTS. REMOVE AND REPLACE WATER PUMP, WATER PUMP GASKET, AND DRIVE BELT. ASSEMBLE TOGETHER AND MAKE ALL NECESSARY ADJUSTMENTS. ADD ANTI-FREEZE COOLANT AND TEST ALL AFFECTED AREAS.
DOUGLAS O A. gave our service a 5 star review on 11/3/2023
2012 Mazda 6
Mileage
100,308
Service Date
10/24/2023
Services Performed
REMOVE FRONT BRAKE ROTORS REPLACE FRONT BRAKE PADS REPLACE FRONT BRAKE ROTORS ASSEMBLE BACK TOGETHER
REPAIR FRONT BRAKE CALIPERS
INSTALL THREE STUD BOLTS AND LUG NUTS
VICTORIA C. gave our service a 5 star review on 10/24/2023
2015 Toyota Sienna
Mileage
142,136
Service Date
10/18/2023
Services Performed
Connected a scan tool and found code P0128 – Coolant Thermostat (Coolant Temperature Below Thermostat Regulating Temperature). At idle, monitored live scan tool data and observed the engine coolant temperature sensor parameter did not increase to the minimum specified operating temperature. Using a non-contact pyrometer, measured the actual engine coolant temperature at the engine coolant thermostat housing inlet and outlet and found the actual engine coolant temperature was consistent with the reading on the scan tool. Inspection revealed the engine coolant thermostat was stuck in the open position.
Confirmed the customer's complaint and found the right front door lock was inoperative. Removed the right front door panel, inspected the wiring and connections leading into the door, and found no faults. Found the right front door lock operated manually, which indicated the linkages were functioning properly. Accessed the right front door lock actuator, disconnected the door lock actuator connector, and connected a multi-meter to the right front door lock actuator connector. Key on, engine off, operated the right front power door lock switch, and found voltage and ground were present at the right front door lock actuator connector. Used a set of fused jumper wires to apply voltage and ground to the right front door lock actuator and found the actuator was inoperative. The result of these tests verified the right front door lock actuator was faulty.
REMOVE AND REPLACE THERMOSTAT AND GASKET
REMOVE AND REPLACE DOOR LOCK ACTUATOR ON THE FRONT RIGHT
LESLY H. gave our service a 5 star review on 10/18/2023
2011 Toyota Sienna
Mileage
124,599
Service Date
10/6/2023
Services Performed
VEHICLE SERVICE: – CHANGE ENGINE OIL AND FILTER – TIRE INFLATION CHECK – BRAKE COMPONENT INSPECTION – ALL FLUID LEVEL CHECK – RESET MAINTENCE COUNTER
CAROL R. gave our service a 5 star review on 10/6/2023
2009 Dodge Grand Caravan
Mileage
162,592
Service Date
10/5/2023
Services Performed
Confirmed customer complaint and found that the accelerator is erratic. With the key on, engine off, monitored the live scan tool data and observed the accelerator pedal position sensor parameter was not within the specified range. Inspected the accelerator pedal position sensor wiring harness and connector, but detected no obvious faults. Performed a throttle sweep, monitored the accelerator pedal position sensor signal parameters using the scan tool, and found the accelerator pedal position sensor signal parameters did not maintain the specified correlation as the throttle was swept. These test results verified the accelerator pedal position sensor was faulty. – Customer acknowledged notice and gave oral approval of estimated repairs. REMOVE ALL NECESSARY COMPONENTS. REMOVE AND REPLACE ACCELERATOR PEDAL POSITION SENSOR. ASSEMBLE TOGETHER AND MAKE ALL NECESSARY ADJUSTMENTS. TEST ALL AFFECTED AREAS.
LAURIE B. gave our service a 5 star review on 10/5/2023
2018 Ford EcoSport
Mileage
48,000
Service Date
10/5/2023
Services Performed
BATTERY SERVICE: CLEAN CORRODED BATTERY. REMOVE AND REPLACE BATTERY. MAKE SURE ALL WIRES ARE INSERTED INTO PROPER CAVITIES. RE-ASSEMBLE BACK TOGETHER. CONNECT BATTERY. MAKE SURE ALL OTHER WIRES ARE HARNESSED PROPERLY. TEST ALL AFFECTED SYSTEM.
CALIFORNIA BATTERY FEE
WAYNE T. gave our service a 5 star review on 10/5/2023
2016 Land Rover Range Rover Evoque
Mileage
45,009
Service Date
9/28/2023
Services Performed
VEHICLE SERVICE: – CHANGE ENGINE OIL AND FILTER – REPLACE ENGINE AIR FILTER – TIRE INFLATION CHECK – BRAKE COMPONENT INSPECTION – ALL FLUID LEVEL CHECK – RESET MAINTENCE COUNTER
KIM L. gave our service a 5 star review on 9/29/2023
2014 Ford Fiesta
Mileage
93,902
Service Date
9/28/2023
Services Performed
Confirmed the customer's complaint and found the engine did not start. Inspected the ignition system and the air intake system, but found no concerns. Inspected the engine coolant level and condition and found the engine coolant level was low. Filled the engine coolant to the proper operating level and continued diagnosing the vehicle. Connected an engine coolant pressure tester to the radiator and pressurized the engine cooling system to check for leaks. Inspected the engine cooling system and did not find a leak, but the engine coolant pressure tester reading indicated a leak was present. Removed the engine coolant pressure tester from the radiator, used a gas analyzer to check for the presence of hydrocarbons at the radiator filler neck and found hydrocarbons were present. Removed the spark plugs for inspection and found the spark plugs were contaminated with engine coolant. Rand a compression test and there was no compression in the cylinders. Internal problem with this engine. Will need to have cylinder head gasket replaced or possibly the engine.
DRAIN ALL FLUIDS. REMOVE ALL NECESSARY COMPONENTS INT HE ENGINE BAY. REMOVE CYLINDER HEAD AND SEND TO THE MACHINE SHOP. ASSEMBLE CYLINDER HEAD BACK AND INSTALL CYLINDER HEAD GASKET SET, OIL PUMP DRIVE BELT, TIMING BELT, HOSE, PLASTIC ELBOW, THERMOSTAT HOUSING WITH THERMOSTAT. ASSEMBLE TOGETHER AND MAKE ALL NECESSARY ADJUSTMENTS. ADD ALL FLUIDS. TEST ALL AFFECTED AREAS.
MACHINE SHOP
MICAH R. gave our service a 5 star review on 9/28/2023
2013 Lexus RX 350
Mileage
31,664
Service Date
9/25/2023
Services Performed
VEHICLE SERVICE: – CHANGE ENGINE OIL AND FILTER – TIRE INFLATION CHECK – BRAKE COMPONENT INSPECTION – ALL FLUID LEVEL CHECK – RESET MAINTENCE COUNTER
MAYA P. gave our service a 5 star review on 9/26/2023
2015 Lexus IS 250
Mileage
78,587
Service Date
9/22/2023
Services Performed
VEHICLE SERVICE: – CHANGE ENGINE OIL AND FILTER – TIRE INFLATION CHECK – BRAKE COMPONENT INSPECTION – ALL FLUID LEVEL CHECK – RESET MAINTENCE COUNTER
REMOVE AND REPLACE FRONT WIPER BLADES
Kathleen S. gave our service a 5 star review on 9/23/2023

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