2004 Hyundai XG350
Mileage
139,455
Service Date
6/1/2026
Services Performed
- Confirmed the customer's complaint and found the engine did not start. Performed a visual inspection of the battery and battery terminals, but found no obvious faults. Used a multi-meter to measure the voltage across the battery terminals and found the measured voltage was within the specified range of 12.4-12.6 Volts. Used a battery conductance tester to test the battery and found the battery was able to conduct the specified amount of current, which verified it operated properly. Used the multi-meter to test for battery voltage and ground at the starter motor and found both the specified 12 Volts and ground were present. Used the multi-meter to test for voltage at the starter motor solenoid terminal while switching the ignition to the start position, and found 12 Volts was present. These test results verified the starter motor was faulty.
- REMOVE AND REPLACE STARTER MOTOR. REMOVED NECESSARY COMPONENTS TO GAIN ACCESS TO STARTER ASSEMBLY. DISCONNECTED BATTERY AS REQUIRED AND REMOVED ELECTRICAL CONNECTIONS FROM STARTER MOTOR. REMOVED FAILED / INOPERATIVE STARTER MOTOR AND INSPECTED RELATED WIRING, CONNECTIONS, AND MOUNTING SURFACES FOR DAMAGE OR EXCESSIVE CORROSION. INSTALLED NEW STARTER MOTOR AND SECURED ALL MOUNTING HARDWARE TO MANUFACTURER SPECIFICATIONS. RECONNECTED ELECTRICAL CONNECTIONS AND VERIFIED PROPER FITMENT. REASSEMBLED ALL REMOVED COMPONENTS, RECONNECTED BATTERY, AND TESTED STARTING SYSTEM TO CONFIRM PROPER ENGINE CRANKING AND NORMAL START-UP OPERATION.
- ENGINE OIL AND FILTER CHANGE – Drain old engine oil, replace oil filter, and refill with manufacturer-recommended oil to ensure optimal engine performance and longevity. TIRE INSPECTION AND INFLATION CHECK – Inspect all tires for wear, damage, and proper tread depth. Adjust tire pressure to the manufacturer’s recommended PSI for even wear and safe handling. BRAKE COMPONENT INSPECTION – Examine brake pads, rotors, and calipers for wear or damage. Check brake fluid
MICHAEL T. gave our service a 5 star review on 6/1/2026
